Case Study: Assiniboine Credit Union boosts employee satisfaction and member service with ThoughtFarmer

Thoughtfarmer Empowers staff & Boosts Efficiency at ACU

After merging with two credit unions, Assiniboine Credit Union needed a modern intranet to improve employee satisfaction, collaboration, and member service. Its old system was little more than a file repository, with outdated documents and weak search that left only 14% of employees able to find unfamiliar information easily. ThoughtFarmer was selected to replace the stagnant intranet with a more functional, user-friendly platform.

ThoughtFarmer implemented Mosaic, a social intranet that enabled searchable document access, employee profiles, and easier communication across branches and teams. The result was faster problem-solving, better content ownership, and far more daily usage: 93% of employees logged in at least once a day and 73% used it every hour. Assiniboine Credit Union also saw information-finding improve to 70%, and the new intranet helped quickly share a counterfeit-check alert that protected members and avoided losses.

Assiniboine Credit Union

Duane Nicol

Marketing and Communications Manager