Case Study: Coast Central Credit Union achieves stronger internal communication and employee engagement with ThoughtFarmer

How ThoughtFarmer helped Coast Central Credit Union improve internal communication, employee engagement, and information accessibility

Coast Central Credit Union, a California-based financial services organization with 300 employees across 11 locations, was struggling with an outdated intranet that made internal communication, document management, and cross-branch coordination difficult. The lack of a centralized platform also limited culture-building and employee engagement, prompting the credit union to choose ThoughtFarmer for its intranet needs.

ThoughtFarmer implemented an easy-to-use, customizable intranet with streamlined forms, centralized news and documentation, and responsive customer support. The new Coastnet platform became the go-to source for employee information, eliminated paper forms, improved community connection across branches, and helped make information easier to find; the credit union also reported faster support responses and a more engaged workforce.

Coast Central Credit Union

Kandis Basinger

Training Manager