Case Study: Capital Region BOCES achieves a connected, easy-to-use intranet with ThoughtFarmer

How Capital Region BOCES found the intranet of their dreams

Capital Region BOCES, a non-profit educational agency with about 1,200 staff serving many districts, needed a modern intranet to connect a dispersed workforce and centralize knowledge. They lacked centralized document storage, relied heavily on email, and had information scattered across networks—an initial SharePoint build failed due to poor usability, missing stakeholders, and a mismatch with their vision.

They replaced the failed system with ThoughtFarmer, launching BERT (BOCES Employee Resource Tool) with targeted training and leadership support to drive adoption. Within five months analytics showed measurable gains (employees who feel informed rose from 58% to 65%, those who feel connected to colleagues at other locations rose from 24% to 32%, and those who can easily find needed information rose from 57% to 61%), and the intranet now improves collaboration, engagement, and access to essential resources.

Capital Region BOCES

Nicole Graf

Communications Specialist