Case Study: Lenczner Slaght achieves a virtual headquarters and centralized Knowledge Hub with ThoughtFarmer

How a legal firm used an intranet to create an innovative knowledge hub

Lenczner Slaght, a 200‑person leading Canadian litigation firm, had outgrown a decades‑old intranet that no longer supported firm‑wide knowledge sharing or communications. With the COVID‑19 pandemic forcing everyone to work remotely just as they were launching a new platform, the firm faced urgency to replace the outdated system and drive rapid adoption.

They selected ThoughtFarmer for its simplicity, ease of implementation, usability, ongoing support and fit with budget, and launched a virtual “Lenczner Slaght HQ” that became the firm’s knowledge hub and virtual headquarters. Adoption was immediate (near 100%), communications shifted away from email to real‑time updates, and the intranet housed practice resources, EDI content and a centralized Knowledge Hub — delivering measurable engagement in year one (272,047 page views, 22,567 visits, 7,568 searches).

Lenczner Slaght

Lindsey Bombardier

Director, Marketing & Business Development