Case Study: Cambrian Credit Union achieves 96% intranet adoption and 22% engagement lift with ThoughtFarmer

How Cambrian Credit Union achieved a 96% intranet adoption rate with a well-designed and organized intranet from ThoughtFarmer

Cambrian Credit Union, a 400‑employee financial services cooperative, faced low engagement from an outdated in‑house intranet that acted mainly as a document repository and staff directory. Important updates were getting lost in email, and the organization struggled to keep staff informed amid rapid industry changes.

They launched MILO (Mountains of Information Logically Organized) on ThoughtFarmer, using intuitive design, easy content management, robust search and an Engageware integration to centralize systems and keep content fresh. Within two years adoption reached 96%, per‑employee engagement rose 22%, searches increased 40%, and communication improved with a prioritized homepage and a dedicated community page.

Cambrian Credit Union