Case Study: Spokane Public Schools achieves unprecedented community engagement (8,500 participants) with ThoughtExchange

Spokane Public Schools - Customer Case Study

Spokane Public Schools (SPS), the largest district in eastern Washington and the state's second largest, faced social and economic shifts that made traditional engagement forums insufficient for planning and facilities decisions. The district needed a more inclusive, efficient way to involve a diverse set of stakeholders on priorities like communication, class size and long‑term facility upgrades.

SPS implemented Thoughtexchange’s online engagement platform and reached an unprecedented 8,500 participants, producing actionable, granular feedback to shape a five‑year strategic plan and inform a 2015 bond for school improvements. The process clarified priorities, provided non‑threatening, constructive input for staff, strengthened community relationships, and helped align district goals with workforce and regional economic needs.

Spokane Public Schools

Kevin Morrison

Director Of Community Relations