Case Study: Trust Bank achieves rapid growth and real-time digital banking with Thought Machine Vault Core

Trust Bank - Customer Case Study

Trust Bank, a new digital bank in Singapore, faced the challenge of entering a highly competitive and digitally advanced market. To stand out, it needed to launch with an unparalleled real-time customer experience, which required a modern and highly configurable core banking platform. To achieve this, they partnered with Thought Machine.

Thought Machine implemented its Vault Core platform, providing the cloud-native foundation for Trust Bank's operations. This solution enabled the bank to set new industry benchmarks, including an onboarding process that takes just minutes and an average app release cycle of nine days. The results were significant, with Trust becoming one of the world's fastest-growing digital banks, amassing over 700,000 customers—equivalent to 14% of the Singapore market—within its first year.

Trust Bank

Rajay Rai

Chief Information Officer