Case Study: Intesa Sanpaolo launches isybank with Thought Machine

Intesa SanPaolo - Customer Case Study

Intesa Sanpaolo embarked on a Business Plan to modernize its technology, enhance customer experience, and strategically reduce costs. The Italian bank partnered with Thought Machine to build a new digital bank, isybank, powered by the Vault Core platform, specifically designed to serve its millions of digitally-native customers.

Using Thought Machine's Vault Core, Intesa Sanpaolo rapidly launched isybank within 12 months. The solution enabled the migration of 300,000 customers with plans to move over 2.5 million more, contributing to an overall strategy aiming for approximately €2 billion in cost savings. The bank now offers a fully digital, feature-rich service that sets a new standard in customer-centric banking.

Intesa SanPaolo

Carlo Messina

Chief Executive Officer