Case Study: Level Access improves product adoption and customer training with Thought Industries

Level Access Improves Product Adoption and Scales Customer Training with Accessible, User-friendly Thought Industries Learning Platform

Level Access, a company that helps make digital properties accessible for people with disabilities, needed a more mature learning platform than its previous open source LMS. They wanted a user-friendly system that could clearly guide learners, support live instructor-led events and onboarding, and meet their own accessibility standards for Access Academy.

Thought Industries provided the new Access Academy learning platform, including multi-tenant branding through Panorama and custom accessibility adjustments via global CSS. With Thought Industries, Level Access reported a 60% increase in certification completion, 100+ hours saved onboarding new customers, a 30% reduction in manual customer training time, and a conversion rate from free trial to product demo that doubled to 6%.

Level Access

Megan Alfaro

Product Lead