Case Study: Celonis doubles learners and raises CSAT with Thought Industries

Celonis Doubles their Learners and Increases CSAT to 80%

Celonis needed to move beyond an LMS built for internal enablement so it could support multiple external audiences at scale. The company was looking for stronger eCommerce capabilities, greater customization for the front end, better extensibility, and localization. To meet these needs, Celonis turned to Thought Industries and its multi-tenant platform, Panorama.

With Thought Industries, Celonis Academy now serves four distinct audiences with flexible payment models, deeper integrations, and a more efficient workflow. The results include 220,000 active learners across 200 countries, 49,000 partner certifications, content localized into six languages, and an 80% CSAT score since migration.

Celonis

Leonie Martin

Lead Learning and Enablement Analyst