Case Study: ArrowStream achieves 74% reduction in training hours with Thought Industries

ArrowStream Migrates to Blended, Online Customer Training – Reduces Training Hours 74%

ArrowStream, a foodservice technology provider facing high industry turnover and a rapidly growing customer base, needed to scale onboarding and training without relying on lengthy live, in-person sessions. To ensure focused customer conversations, an engaging experience similar to live training, and to protect its 100% renewal rate, ArrowStream partnered with Thought Industries and adopted the Thought Industries platform (including the Knowledge Center) for online customer training.

Using Thought Industries, ArrowStream implemented a blended learning model—online courses, interactive content, and the Knowledge Center as a gateway to live support—reducing instructor-led time while preserving high-touch assistance. The Thought Industries solution delivered a 74% decrease in time spent training, allowed ArrowStream to scale onboarding without sacrificing customer experience, and helped maintain their 100% renewal rate.

Arrowstream

Brittany Tamul

Director of Customer Success