Case Study: a large utilities company achieves automated customer issue reporting with ThorApps BI Service and List Sync

Large Utilities Company - Customer Case Study

A utilities company faced a challenge where an employee, Michael, was spending an excessive amount of time manually creating and emailing individual customer issue status reports in Excel each week. The tedious process was becoming unmanageable and detracting from his primary role. ThorApps implemented a solution using a support ticketing system with a SQL database.

ThorApps created an SSRS report and a data-driven subscription to fully automate the reporting process. This flexible solution from ThorApps saved the employee numerous hours of tedious work every week, allowing him to re-focus his time on helping customers directly.