Case Study: Cisco achieves higher employee engagement with Thomsons Online Benefits

Cisco - Customer Case Study

Cisco, the world leader in networking, wanted to extend the success of its UK benefits portal, i-benefit@Cisco, to employees across EMEAR. Working with Thomsons Online Benefits, Cisco faced a complex, mostly paper-based benefits environment across 62 countries, with 70+ benefits vendors, multiple brokers, and limited visibility into benefits costs.

Thomsons Online Benefits implemented Darwin™, creating a harmonised reward solution tailored to each local market. The rollout streamlined administration into one interaction for 70+ vendors, reduced HR queries, and improved cost transparency. The impact was strong: employee login rates reached 88%, engagement continued to rise, and Cisco gained a blueprint for wider EMEAR expansion while better challenging broker costs.

Cisco

Charlie Johnston

Vice President - Human Resources