Case Study: Duane Morris achieves faster billing and conflict reporting with Thomson Reuters Elite Design Gallery

Transforming Billing and Conflicts Reporting with Design Gallery

Duane Morris LLP, a global law firm of more than 700 lawyers, faced growing performance and infrastructure strain from its decade-old Document Studio reporting system. Critical processes like month-end billing and conflicts searches were slow and server‑heavy—billing ran overnight across multiple servers and conflict reports could take hours—yet the firm needed any new solution to preserve recently consolidated billing templates.

The firm switched to Thomson Reuters’ Design Gallery, worked with the implementation team to replicate templates and ran intensive testing (including dedicated billing, conflicts, and test servers). The result: far fewer servers (the solution can run on one to two servers), faster billing (monthly invoicing reduced from 8–10 hours on eight servers to about three hours on one), much quicker conflict searches, and a significant reduction in operational man‑hours and infrastructure costs.

Duane Morris

Carmen Ferro

Elite Applications Manager