Case Study: Capehart Scatchard achieves streamlined, detail‑intensive practice management and faster client reporting with Thomson Reuters Elite ProLaw

Prolaw Streamlines Detail-Intensive Practice Management

Capehart Scatchard, a 132-year-old New Jersey law firm with 50 attorneys across two offices and nearly 20 practice areas, needed a more flexible practice-management system—especially for its detail‑intensive workers’ compensation practice. Their legacy system couldn’t be customized per practice or client, made capturing evolving case details difficult, and hampered quick, client-ready reporting.

The firm implemented ProLaw, creating custom fields, form libraries and report templates, plus Outlook and Citrix integration for remote access. ProLaw’s queries and automated workflows streamlined case management and client communication; Capehart cut support staff in half, increased billable staff by nearly 20%, and gained faster, more tailored reporting and improved overall productivity.

Capehart Scatchard

Lora Northen

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