Case Study: Herzog Crebs achieves 5% more billable hours and faster collections with Thomson Reuters Elite ProLaw

Prolaw Pays For Itself With Increased Billable Time And Enhanced Collections Capability

Herzog Crebs LLP is a 24-attorney St. Louis law firm (founded 1987) handling complex business and commercial litigation, including toxic tort and insurance defense. The firm struggled with non‑networked computers, decentralized paper records and an archaic time-and-billing process that couldn’t handle document‑heavy matters or sophisticated client billing requests.

Herzog Crebs networked its systems and implemented ProLaw’s integrated case, time/billing and accounting platform, enforcing contemporaneous time entry and customizing workflows (including a new collections-letter process). The result: month‑end billing time fell from about a week to a couple of days, billable hours rose roughly 5% (paying for ProLaw in ~5 months), improved cash flow and collections, and a clear competitive advantage for winning and retaining large, complex clients.

Herzog Crebs

Susan Casey

Accounting Manager