Case Study: Arizona Office of Administrative Hearings achieves streamlined workflow and greater public transparency with Thomson Reuters Elite ProLaw

Prolaw Integration Streamlines State Agency Workflow

The Arizona Office of Administrative Hearings (AZOAH), founded in 1996 to provide centralized, impartial hearings for state agencies, faced tight statutory timelines, fluctuating staffing levels, and the need for law‑office efficiency and robust reporting. Director Cliff Vanell selected ProLaw as an early adopter to automate case management, scheduling and compliance so Administrative Law Judges and staff could produce and manage work product like a modern law firm despite limited resources.

ProLaw’s fully integrated practice and financial management system gave AZOAH a central database, Microsoft/Adobe integration, a public portal for up‑to‑date case access, and paperless workflow. The agency now records every docket event and document in ProLaw, streamlines billing and statutory reporting, reduces calls from the public, and handles more than 6,500 filings a year with fewer staff—delivering measurable efficiencies, greater transparency, and reliable vendor support for upgrades.

Arizona Office of Administrative Hearings

Cliff Vanell

Director