Case Study: State of Alabama’s Department of Finance achieves streamlined matter management and improved reporting with Thomson Reuters Elite ProLaw

Prolaw Helps Renovate Matter Management Process To Increase Efficiency

The State of Alabama Department of Finance, Legal Division — an eight-person team managing more than 40,000 records and supporting the State Board of Adjustment — relied on paper files, an antiquated check-out system and disparate contact/email processes that made searching, tracking and reporting inefficient or impossible. Facing an unsustainable data load, the Division aimed to reengineer its matter and claim management to improve productivity and visibility.

They implemented ProLaw in a phased rollout, converting ~30,000 records, customizing workflows (docketing, matter management, document assembly) and providing targeted training for fast adoption. The centralized system delivered immediate efficiencies: faster, more accurate document production, simpler search and reporting, better-organized staff, clearer process visibility and more prepared attorneys — outcomes that have drawn interest from other state departments.

State of Alabama’s Department of Finance

Yvonne Trafford

Finance Legal Services Administrator