Case Study: Osborn Reed & Burke, LLP stays ahead of client expectations with Thomson Reuters Elite (ProLaw)

Prolaw Helps Firm Stay Ahead of Client Expectations

Osborn Reed & Burke, LLP, a 13‑attorney Rochester firm founded in 1916, relies on technology to meet rising client expectations for accessibility, speed, and quality. Facing the prospect of piecing together disparate applications and isolated databases, the firm needed a single, integrated system to manage both practice and financial operations so it could respond quickly and consistently to client demands.

The firm implemented ProLaw as a centralized solution for accounting, time and billing, matter management, calendaring, and reporting. With customizable matter fields, automated events tied to Outlook, intuitive time entry and a built‑in report writer, ProLaw enabled faster ad hoc reporting, tighter financial controls, improved time capture and higher staff accountability—resulting in more efficient client service and a measurable boost in operational clarity (the firm has since upgraded to ProLaw v11).

Osborn Reed & Burke, LLP

Sue Miller

Legal Administrator