Case Study: Public Counsel achieves greater responsiveness and scalable case tracking with Thomson Reuters Elite's ProLaw

More Responsive To Community Needs Through The Power of Prolaw

Public Counsel, founded in 1970, is the nation’s largest pro bono law firm—with 61 attorneys, 52 support staff and more than 5,000 volunteers serving over 32,000 low‑income people each year. The organization struggled to manage growing caseloads, volunteers, and complex long‑running matters using seven separate custom databases that couldn’t provide consistent tracking, reporting, or standardized processes.

Adopting ProLaw’s single integrated database standardized workflows, centralized client/volunteer/case records, and made reporting far faster and more accurate. Over ten years Public Counsel scaled from 23 to 51 in‑house attorneys, increased individuals helped by 36% and volunteers by 76%, now tracks about 150,000 matters and contacts, reduced administrative burden, and became significantly more responsive to community needs.

Public Counsel

Hernán Vera

President and CEO