Case Study: Morrison & Foerster achieves 24-hour, automated new business intake and streamlined conflicts processing with Thomson Reuters Elite Enterprise Process Manager

Maintaining Superior Service With Enterprise Process Manager

Morrison & Foerster LLP (MoFo), a global law firm with more than 1,000 lawyers across 19 offices, faced large-scale inefficiencies from paper-based new-business intake and conflicts checks. Manual forms, interoffice mail and faxes, and limited visibility made the process slow, error-prone and hard to track—hindering productivity and timely client service as the firm grew.

MoFo implemented Enterprise Process Manager (Metastorm e-Work) through Thomson Reuters Elite to automate and integrate new-business intake and conflicts workflows. Online forms, electronic routing, alerts, a Watch List for real-time status, and an audit trail replaced paper processes; after a pilot and firm-wide rollout, turnaround dropped from 3–5 days to as little as 24 hours, with lower courier/fax costs, fewer errors, and improved productivity and collaboration.

Morrison & Foerster