Case Study: Ogier improves Enterprise and WebView adoption and boosts collections with Thomson Reuters Elite Consulting Services

Leveraging Thomson Reuters Elite Consulting Services Improves The Use Of Enterprise And Webview

Ogier, a leading offshore provider of legal and fiduciary services with more than 800 professionals across nine jurisdictions, needed to upgrade its long‑running Enterprise system and WebView to take advantage of new functionality, reengage staff, and address pain points such as cumbersome FX revaluation, inefficient time capture and complex integrations with partner applications. Management framed the upgrade as an opportunity to reinforce best practices and improve firmwide adoption while minimizing disruption across offices.

Working with Thomson Reuters Elite Consulting Services, Ogier completed a phased Enterprise 3.8 and WebView rollout that combined enhanced training, interface and user-acceptance testing, a redesigned WebView UI and the new FX Revaluation Manager. The result was a smooth, low‑risk upgrade with no major technical issues, reengaged staff, improved matter-centric navigation and time capture, better FX reporting and analysis, stronger collections and greater partner confidence in the firm’s financial data.

Ogier

James Prouten

IT Development Manager