Case Study: Jackson White gains a competitive edge and boosts firm-wide efficiency with Thomson Reuters Elite ProLaw

Keeping a Competitive Edge With Prolaw Version 11

Jackson White P.C., a full‑service law firm of about 60 employees in the Phoenix East Valley, needed a way to stay competitive by improving firm‑wide efficiency, client communication, and access to matter information without adopting a piecemeal or overly complex system. The firm’s technology committee sought an integrated solution that would streamline both front‑ and back‑office work and encourage staff adoption of new tools.

The firm implemented ProLaw Version 11, gaining a single database for matter management, time/billing and accounting plus tight Outlook/Word and Westlaw integration, document imaging, custom workflow tabs and a web portal. As a result, staff can access complete matter files quickly, billing runs (about 1,100 pre‑bills) are completed in roughly four hours, client communications and reporting improved, cash flow accelerated, staffing ratios stayed lean, and the firm realized clear operational benefits and a favorable ROI.

Jackson White

Brad Weech

Managing Partner