Case Study: Michaud-Duffy achieves superior client service and secure IP docketing with Thomson Reuters Elite ProLaw

Impressing Clients With Superior Client Service

Michaud-Duffy Group LLP is a 10-attorney intellectual property firm founded in 2004 that needed a secure, integrated case-management system to protect time-sensitive patent and trademark portfolios and compete with much larger firms. The challenge was to ensure accurate docketing, deadlines and billing while instilling immediate client confidence and offering modern, efficient service.

The firm implemented ProLaw from day one—using ProLaw Dockets, Court Rule subscriptions, Outlook synchronization, onsite/offsite backups, extensive training, and the ProLaw Portal for secure client self-service. The result was faster, more accurate docketing and billing, stronger client confidence, new business wins driven by Portal demonstrations, and a clear competitive advantage as clients access real‑time portfolio information.

Michaud-Duffy

John Duffy

Administrative Partner