Case Study: Gardiner Roberts LLP achieves faster collections and enhanced client service with 3E from Thomson Reuters Elite

Gardiner Roberts LLP - Customer Case Study

Gardiner Roberts LLP is a mid-sized Toronto business law firm of nearly 70 lawyers that provides a broad range of legal services to clients from small entrepreneurs to large institutions. As the firm expanded its services, leadership needed a practice management solution to support strategic planning, deliver more meaningful metrics, and improve client service beyond basic processing and reporting tools.

The firm selected 3E from Thomson Reuters Elite for its flexible, modular framework, built-in development capabilities, role‑based Dashboards and advanced reporting and billing automation. Implementation delivered faster, on‑demand reports, over 100 custom billing templates, and a two‑week reduction in collection times, giving lawyers deeper client insights, improved cross‑practice collaboration and a measurable boost in service quality and competitiveness.

Gardiner Roberts LLP

Mary Fraizinger

Chief Financial Officer