Case Study: Updike, Kelly & Spellacy, P.C. achieves 40% faster performance and streamlined billing and conflict searches with Thomson Reuters Elite Enterprise 3.8

Enterprise Upgrade Optimizes Platform For Long-Time Enterprise Firm

Updike, Kelly & Spellacy, P.C., a 44‑lawyer Connecticut firm founded in 1967, had relied on Thomson Reuters Enterprise since 1999 but had deferred some interim updates. The firm wanted to standardize processes, improve workflow, conflicts searching, billing flexibility and overall system stability, so they chose to upgrade to Enterprise Version 3.8.

They engaged Thomson Reuters Elite Consulting Services for a tightly managed, low‑disruption upgrade that included targeted training and a database cleanup to correct inconsistent data entry. The results were immediate: overall processing about 40% faster, conflict searches reduced from ~2 minutes to 5 seconds, month‑end reporting time cut in half, enhanced e‑billing and billing flexibility (e‑invoices now ≈50% of invoices), maintenance time dropped from ~10 hours/month to five minutes, improved AR and reduced accounting headcount—going live essentially the next business day with just two internal staff.

Updike, Kelly & Spellacy, P.C.

Deneen Seifel

Firm Administrator