Case Study: Deacons achieves greater insights into firm profitability with Thomson Reuters Elite Enterprise Reporting and Analytics Foundation

Enterprise Reporting and Analytics Foundation Offers Greater Insights Into Firm Profitability

Deacons is a full‑service corporate and commercial law firm with offices across Australia and Asia. The firm found that traditional metrics like utilization and realization were masking true profitability at the client, matter and timekeeper levels, leaving partner remuneration and staffing decisions based on incomplete data.

By implementing Enterprise Timekeeper Costing as part of the Enterprise Reporting and Analytics Foundation, Deacons gained granular, historical visibility into profitability by client, matter, timekeeper and team structure. The firm identified more profitable staffing models (notably one capital partner overseeing teams of associates), improved bidding accuracy, aligned remuneration and development incentives, and delivered better client economics and measurable improvements in profitability and staff satisfaction.

Deacons

Philip Scorgie

Chief Information Officer