Case Study: Reed Smith achieves faster, more efficient business intake with Thomson Reuters Elite Enterprise Process Manager

Enhancing Core Legal And Business Workflows With Enterprise Process Manager

Reed Smith LLP, a global law firm with more than 1,600 lawyers, experienced rapid growth that exposed limitations in its business intake process: the legacy workflow was slow, cumbersome, hard to change, and unable to scale or integrate cleanly with its conflicts and matter-management systems. Leadership identified the need for better performance, shorter processes, a flexible development environment, and scalable routing to manage more complex intake data and reduce risk.

The firm implemented Enterprise Process Manager (built with Metastorm/OpenText) to automate routing, integrate with Conflicts Manager, and allow in-house staff to model and modify workflows visually without outside consultants. The solution delivered faster, shorter intake forms, automated conditional routing, easier troubleshooting and reporting, and a substanial productivity gain—cutting form processing time by about 50%—while reducing errors, help-desk incidents and external consulting costs, and enabling rollout to additional workflows.

Reed Smith

Janice Mundy

Manager of Business Intake Processes and Information