Case Study: Nilan Johnson Lewis achieves streamlined, error‑free e-billing and faster collections with Thomson Reuters Elite (eBillingHub)

eBillinghub Transforms Electronic Billing Process

Nilan Johnson Lewis, a 50‑lawyer Minneapolis firm, faced a rapid rise in e-billing—from 71 e-bills in 2004 to nearly 2,000 annually—which overwhelmed its billing operations. Billing coordinator Kathryn Snyder had to manage a dozen different spend‑management vendors, client‑specific LEDES formats, custom task codes and occasional paper requests, while also handling matter management and rates administration, so the firm needed an integrated, automated solution.

They implemented eBillingHub, a web‑based SaaS platform that centralized vendor access, offered a management dashboard, pre‑bill “trial posting” and a rules engine to catch errors, and integrated with the firm’s systems. The platform reduced billing errors and submission time, improved invoice tracking and month‑end clarity, increased AR visibility and staff efficiency, and strengthened client relationships.

Nilan Johnson Lewis

Kathryn Snyder

Billing Coordinator