Case Study: Nabarro achieves greater visibility into client relationships and new business opportunities with Thomson Reuters Elite Contact Manager

Down Economy Proves Right Time For Nabarro To Implement Contact Manager

Nabarro, a major UK commercial law firm with over 130 partners and 420 lawyers, sought a contact management system to reveal the reach and strength of firm relationships and surface service opportunities. A prior rollout had failed from technical limits and poor adoption, but despite the economic downturn the firm committed to a new solution to deliver more client value.

Nabarro chose Thomson Reuters Elite Contact Manager for its tight Outlook integration and web-based flexibility, implemented with partner-led presentations and scenario-based training so lawyers adopted and populated the system within weeks. The firm gained better visibility of client relationships and a competitive advantage, and is now considering the enterprise ContactNet solution to extend relationship intelligence firmwide.

Nabarro