Case Study: Ridout & Maybee LLP achieves faster, more accurate billing and improved client satisfaction with Thomson Reuters Elite's Design Gallery

Design Gallery Boosts Billing Efficiency and Client Satisfaction

Ridout & Maybee LLP is a Canadian intellectual property boutique with about 100 staff across Ottawa, Toronto and Mississauga. Facing decentralized, manual billing—printing, scanning and mailing invoices, high postage costs, and difficulty meeting varied client e‑billing requirements—the firm needed a document automation solution to standardize invoice templates and reduce human error.

The firm implemented Thomson Reuters Design Gallery alongside its Enterprise system to automate data extraction, convert invoices to Word, and save them directly to the document management system. The solution supports customizations (currency conversion, LEDES, PO numbers, AR balances) and eliminated manual scanning and mailing, cutting administrative time and postage, improving billing accuracy, and allowing rapid compliance with client billing requirements.

Ridout & Maybee LLP

Melissa Bellocchi-Hull

Director of Human Resources and Accounting