Case Study: Garlington, Lohn & Robinson, PLLP achieves faster payments and reduced processing fees with Thomson Reuters Elite ClientPay for ProLaw

Clientpay for Prolaw Brings Instant and Long-Term Benefits

Garlington, Lohn & Robinson (GLR) is a 130‑year, 32‑attorney full‑service law firm—one of the largest in the northern Rocky Mountain region—that faced rapidly increasing credit‑card volume (payments doubled and dollar volume grew 300% from 2010–2011). Their existing vendor required manual dual‑entry, higher per‑transaction costs, and limited visibility into client statements, so the firm needed a scalable, secure, and more efficient payments solution.

GLR implemented ClientPay for ProLaw, a fully integrated, PCI‑compliant payment system that posts transactions directly into ProLaw, eliminates dual entry, and leverages BankCard Services to lower transaction fees. Setup and staff training were quick; results included cutting payment‑processing time in half, a 5% fee reduction in 2011 with larger savings expected, instant ROI, improved reconciliation and reporting, and better client service with plans underway for a client self‑pay portal.

Garlington, Lohn & Robinson, PLLP

Bill Sawyer

Accounting Manager