Case Study: Kingsley Napley achieves secure client portals, on-demand reporting and reduced administrative burden with Thomson Reuters Elite (MatterSphere)

Bridging the Gap With Mattersphere Case Management Portal

Kingsley Napley LLP is a 150‑lawyer London firm with wide‑ranging practice areas. The Regulatory and Immigration teams faced high volumes of ongoing matters and needed a secure, modern client portal to reduce repetitive progress queries and avoid duplicated work from an inadequate CRM, while preserving data security and integration with their existing case and document management systems.

They implemented MatterSphere’s client portal to give clients secure 24/7 single‑sign‑on access to initiate matters, view and edit relevant case data, and run on‑demand SSRS reports directly linked to the firm’s case system. The portal eliminated much manual reporting, cut incoming progress calls, improved client operational control and regulatory compliance, simplified training, and freed lawyers to focus on substantive work — a clear efficiency win for both firm and clients.

Kingsley Napley

Thereza Snyman

Head of IT