Case Study: Kitchen Warehouse scales fulfilment and cuts costs with Thomax .wms

Kitchen Warehouse cuts fulfilment costs by 40% with Thomax

Kitchen Warehouse, a leading Australian kitchen and homeware retailer, faced significant operational challenges as rapid growth and a booming ecommerce channel overwhelmed their paper-based warehouse processes. Their new, large-scale distribution center needed to efficiently manage both bulk store replenishment and individual online orders without creating inefficiencies or inventory duplication. To address this, they turned to Thomax for its .wms warehouse management system.

Thomax implemented a tailored .wms solution that introduced structured pick paths, zoning, and put walls to consolidate orders and streamline operations. The system provided a single view of inventory for both sales channels and drastically reduced reliance on manual processes. This resulted in a 40% reduction in cost per fulfillment, seamless handling of seasonal surges up to 28,000 orders a day, and the elimination of paper-based picking. Thomax provided a scalable foundation that has been critical to Kitchen Warehouse's continued growth.

Kitchen Warehouse