Case Study: Consumer Social Media Platform boosts sales engagement and re-engages partners with Thnks

Unlocking New Opportunities with Appreciation

Consumer Social Media Platform Company, a technology and internet business with 1,001–5,000 employees, needed a better way for its enterprise sales team to stand out, build stronger connections with prospects and customers, and re-engage accounts that had gone quiet. After discovering Thnks, the team saw an opportunity to break through the noise of traditional outreach and add a more personal touch to sales engagement.

Using Thnks, the company’s sales organization sent thoughtful gifts, coffee, lunches, and other appreciation gestures to clients, prospects, and even internal colleagues, often tied to meetings, holidays, or moments when accounts had gone cold. Thnks helped the team strengthen relationships and win back attention, leading to incremental sales and reopened conversations—including one response within 10 minutes, a revived meeting after a week’s coffee supply, and an additional $20K in incremental spend from a $10 coffee Thnks.