Case Study: AdRoll achieves stronger sales performance and upsell growth with Thnks

AdRoll boosts new business deal value by 62% with Thnks

AdRoll, an ecommerce marketing platform, faced the challenge of scaling personalized gestures of gratitude across its large sales team to improve customer retention, new business conversion, and upsell opportunities. They partnered with Thnks to implement its gratitude platform to address this.

The Thnks solution empowered over 100 sales representatives to easily send personalized appreciation, while giving management control over budgets and reporting. This implementation delivered significant results for AdRoll, including a 62% increase in new business deal value, an 8x ROI on new business sales, and a 13.9x ROI on upsell opportunities.

AdRoll