Case Study: RingCentral achieves 500% productivity gains with ThinkSys automation

RingCentral cuts onboarding time from 4–5 months to 3 weeks with ThinkSys

RingCentral, a leading cloud-based communication and collaboration platform, faced a lengthy and error-prone manual process for gathering user data for device installations. This complex operation, which relied on MS Excel sheets and involved multiple teams, was time-consuming and limited productivity. RingCentral approached vendor ThinkSys to streamline and automate this process, seeking a centralized and efficient solution.

ThinkSys developed a custom automated tool that integrated with Salesforce and the RingCentral Platform. This solution eliminated manual data entry and verification, allowing data to be instantly fetched and rectified. The implementation by ThinkSys reduced the process duration from 4-5 months to just three weeks and enabled a single team to handle six to seven accounts instead of one, resulting in a remarkable 500% increase in productivity.

RingCentral