Case Study: Blue Ribbon Bags achieves scalable luggage tracking and higher sales with ThinkSys

Blue Ribbon Bags boosts daily sales to $40,000 with ThinkSys

Blue Ribbon Bags, a travel service provider specializing in lost luggage recovery, faced challenges with its technology infrastructure. Their system could not provide real-time baggage status updates and was limited to processing data files for only 2,500 users, hindering growth and customer satisfaction. They partnered with software development vendor ThinkSys to address these scalability and service delivery issues.

ThinkSys implemented a suite of tailored solutions including enhanced user management, sales reporting, and communication modules like SMS and email batch management. This resulted in a dramatic increase in daily gross sales from $16,000 to $40,000 and raised their Excel file processing capacity from 2,500 to 7,000 users. ThinkSys also developed 120 microsite applications for agents, greatly improving the overall client experience with real-time updates and streamlined communication.

Blue Ribbon Bags