Case Study: SPS achieves 100% digital dark processing for KYC and T&C collection with ThinkOwl

SPS achieves 100% dark processing with Thinkowl

SPS, a global leader in technology-driven transformation for the finance industry, faced the challenge of collecting active customer consent for terms and conditions following a new legal ruling. Their main communication channel was physical mail, and they needed a secure, digital solution that worked without requiring customers to download an app or login, all while meeting strict security and data protection requirements. They partnered with vendor ThinkOwl to address this.

ThinkOwl implemented a solution using its CONVERSATIONS product to create hybrid customer campaigns with digital self-services and QR code integration. This allowed customers to easily and securely provide consent and KYC data digitally. The results were a 70% digital response rate and 100% dark processing, which is fully automated and compliant. The solution also achieved a 92% satisfaction rate, significantly exceeded digitalization expectations, and provided a scalable, cost-effective alternative to physical channels.

SPS