Thinkowl
8 Case Studies
Case Study: Rheinische Post Mediengruppe improves customer service efficiency with ThinkOwl
A Thinkowl Case Study
Rheinische Post Mediengruppe cuts email processing time by 40% with Thinkowl
Rheinische Post Mediengruppe, a leading German media group, faced the challenge of managing a high volume of daily customer inquiries across multiple channels, which was time-consuming and led to long response times. To improve efficiency and customer satisfaction, they sought an automation solution and partnered with vendor ThinkOwl to implement its AI-powered omnichannel service platform.
The solution from ThinkOwl involved deploying AI voice and email bots to automate routine inquiries. This implementation resulted in 42% of inquiries being handled by the bot, a reduction in processing time of over 40%, and savings of 11 FTE. The media group achieved greater efficiency, faster response times, and increased employee satisfaction.
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