Case Study: Odyssey achieves faster, more accurate logistics service with ThinkOwl AI automation

Odyssey automates 1,500 daily emails with Thinkowl

Odyssey, a global logistics provider, faced significant challenges in managing its high volume of daily customer emails. Their service team lacked an overview of open cases, suffered from a lack of system integration that required constant app switching, and had no control over decisive KPIs. To address this, they partnered with vendor ThinkOwl to implement its OwlDesk and OwlForce software suite for AI-powered workflow automation.

With ThinkOwl's solution, emails were automatically analyzed for key business data and intelligently routed to the most appropriate agent based on skill and priority. This eliminated manual work steps and the need to switch between applications, providing a unified view of all processes. As a result, Odyssey significantly reduced processing time, improved response speed and accuracy, and alleviated employee workload, leading to happier customers and agents.

Odyssey