Case Study: MfG.Travel achieves scalable omnichannel customer service with ThinkOwl

MfG.Travel equips 30 service employees with ThinkOwl to streamline corporate customer service

MfG.Travel, an established business travel provider, faced growing service demands and inefficient, Outlook-based processes. They needed a centralized platform to gain transparency, reduce administrative tasks for their agents, and lay a foundation for future omnichannel communication. To address this, they partnered with vendor Thinkowl to implement its central service platform.

Thinkowl provided a unified agent desktop with AI-powered features like automatic case categorization and summarization. This solution streamlined customer communication, reduced the team's administrative workload, and provided a complete overview of all cases. The implementation has positioned MfG.Travel to scale its operations and efficiently meet increasing customer service demands.

MfG.Travel