Case Study: AAP Lehrerwelt boosts email service efficiency with ThinkOwl

AAP Lehrerwelt GmbH boosts email automation to 80% with Thinkowl

AAP Lehrerwelt GmbH, a growing e-commerce company in the education sector, faced challenges with rising customer inquiries and inefficient manual processes. Their use of Outlook led to long response times and inconsistent service quality. They partnered with vendor ThinkOwl to implement its AI-powered omnichannel service desk to address these issues.

Through ThinkOwl's implementation, AAP Lehrerwelt automated email categorization and prioritization and introduced intelligent response suggestions. This solution led to an 80% AI recognition rate and automated the processing of 500 tickets per month. The results included significantly increased speed, standardized communication, and higher customer satisfaction, all achieved within a quick six-week implementation period.

AAP Lehrerwelt GmbH