Case Study: Barnes & Noble College automates loss prevention and improves compliance with ThinkLP

Barnes & Noble College (BNC) - Customer Case Study

Barnes & Noble College (BNC), a leading operator of 773 campus bookstores serving more than 6 million students and faculty, needed a way to do more with a very small loss prevention team. BNC was looking for a flexible solution that could handle case, audit, incident, and exception management, as well as unusual store processes like book buybacks.

Using ThinkLP’s Loss & Safety Intelligence Platform, BNC automated service requests, built custom reporting for missed armored car pickups, improved background check compliance tracking, and created analytics to spot fraud and operational issues. The results included hundreds of credits worth thousands of dollars recovered for missed pickups, background check compliance rising from 69% to 95% in just three months, and major time savings as tasks that once took all day now take mere seconds.

Barnes & Noble College (BNC)