Case Study: Malmaison & Hotel du Vin improves payroll efficiency with Thinking Software’s Rota Horizon

Malmaison & Hotel du Vin - Customer Case Study

Malmaison & Hotel du Vin, a hospitality group known for its distinctive hotels and 3,000 staff across 29 properties, needed a better way to manage staffing in a fast-moving, 24/7 environment. They had previously used a manual timesheet system that was open to abuse and gave them little visibility or control over payroll, while high turnover and varying demand made workforce planning difficult. Thinking Software’s Rota Horizon was chosen to address these challenges.

Thinking Software implemented Rota Horizon to manage attendance, planned hours, overtime, breaks, rosters and payroll controls, with a tailored rollout and training support for the MAL/HDV teams. The result was a significant improvement in payroll efficiency and cost control, with Lindsay Southward saying the ROI was “easily justifiable in payroll savings.” The system also helped compare hotels, share best practice across the group, and provided fast, reliable support after implementation.

Malmaison & Hotel du Vin

Lindsay Southward

Group Director of People & Development