Case Study: Echosec Systems boosts product adoption with Thinkific Plus

How Echosec Systems launched a successful customer and employee education program with Thinkific Plus

Echosec Systems faced a challenge in customer education, as their existing materials like live onboarding and guides did not fully meet client demands for video tutorials. This gap led to features being underutilized, indicating customers were not maximizing the platform's potential. They partnered with the vendor Thinkific to address this.

Using Thinkific Plus, Echosec Systems built and launched their Echosec Essentials online academy. This solution consolidated their training materials into a structured program, which resulted in increased product adoption and higher customer engagement for their team.

Echosec Systems

Grace Tilmont

Head of Customer Success