Case Study: Recovery Centers of America improves patient intake with Think Company

Recovery Centers of America modernizes patient intake in 7 months with Think Company

Think Company partnered with Recovery Centers of America (RCA), a national leader in substance abuse and mental health treatment. RCA needed to transform its patient intake process with thoughtful technology to match its best-in-class service and instill peace of mind for patients during a critical emotional time.

Think Company conducted extensive research and discovery, including a call center audit and heuristic analysis, to identify inefficiencies. They then delivered a sprint plan, high-fidelity prototypes in Figma, and a design system, enabling rapid prototyping and user-validated features. The collaboration resulted in a modernized intake process, documented improvements, and a continuous improvement plan with KPI measurements for RCA to execute ongoing enhancements.

Recovery Centers of America (rca)