Case Study: Nemours Children’s Health expands chronic care access with Think Company

Nemours Children’s Health reaches 4.9/5 with nearly 8,000 families using Think Company

Nemours Children's Health, one of the nation's largest pediatric health systems, faced challenges with low adoption of its digital tools. Parents managing children's chronic conditions, such as asthma, often defaulted to phone calls and had no efficient way to share symptom data with their care team before a visit. To address this, Nemours partnered with vendor Think Company for strategic visioning, user experience research, and digital product development.

Think Company designed and built a telemedicine app pilot for asthma care, which successfully connected families directly to their care team. The solution proved so valuable that it expanded to support heart conditions, diabetes, and epilepsy, eventually replacing the original patient portal. The app syncs data straight into the Epic platform and has achieved a 4.9 out of 5 rating from nearly eight thousand families, making it the primary way families now reach their care team.

Nemours Children's Health