Case Study: Comcast Business achieves a unified SMB self-service experience with Think Company

Comcast Business streamlines SMB services with Think Company and a full stack team

Think Company partnered with Comcast Business to address the challenge of its siloed and inconsistent applications for small-to-medium business customers. Comcast needed to move from a fragmented experience to a modern self-service platform where users could easily manage services and resolve issues.

The solution implemented by Think Company involved user research, rapid prototyping, and the creation of a design system migrated to Figma. This process led to a unified product experience that empowered users and provided an informed roadmap for future growth. As a result of these initial wins, Comcast Business secured funding to develop a full stack development team to drive sustainable success.

Comcast Business