Case Study: Hawkeye Care Centers achieves 24/7 EMR uptime and uninterrupted resident care with Thinix's RocketFailover Fusion

RocketFailover Solution Restores Care to Healthcare Facility

Hawkeye Care Centers, a 12-location skilled nursing operator in Iowa, depends on the cloud-based EMR PointClickCare for 24/7 resident care. When primary ISP outages began interrupting prescriptions, care management, and access to resident files, Hawkeye Care Centers turned to Thinix for a redundant, affordable connectivity solution and chose Thinix’s RocketFailover Fusion service.

Thinix deployed RocketFailover Fusion with iStatus monitoring and ConnectionValidation to provide automatic failover in seconds, external-antenna support for rural sites, and easy rack integration. The solution delivered 50–90% lower cost than comparable wired backups, restored continuous EMR access across locations with no noticeable interruptions, and added real-time alerts and analytics so staff can quickly detect and resolve issues—keeping resident care uninterrupted.

Hawkeye Care Centers

Christy Hofsaess

Vice President of Finance